Privacy Policy

Last updated: March 16, 2026

Who we are

MesobLingo is provided by GYH ECOM LLC through mesoblingo.com and related apps and services. In this Privacy Policy, "MesobLingo," "we," "us," and "our" refer to GYH ECOM LLC.

For privacy questions or requests, contact: hello@mesoblingo.com

Scope

This Privacy Policy applies to MesobLingo websites, apps, subscriptions, support interactions, and related services that link to or reference this Privacy Policy.

Information we collect

1. Account information

  • Email address
  • Authentication identifiers
  • Account settings and preferences

2. Learning and app data

  • Lesson progress
  • Streaks
  • XP and completion history
  • Language preferences and app settings

3. Device, technical, and usage data

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Basic log data
  • Pages, screens, features, and events used in the app
  • Approximate location derived from IP where applicable

4. Payment and subscription data

If you purchase a subscription, our payment processor may provide us with information such as:

  • Subscription status
  • Billing period
  • Transaction identifiers
  • Limited billing metadata needed to manage access

We do not store full payment card numbers.

5. Support and communications

If you contact us, including through our support form, we may collect:

  • Name
  • Email address
  • Support topic
  • Message contents
  • Related troubleshooting details you choose to provide

6. Cookies and similar technologies

We and our service providers may use cookies and similar technologies for:

  • Essential site and app functionality
  • Security and fraud prevention
  • Analytics and product improvement
  • Remembering preferences

How we use your information

We use personal information to:

  • Create and manage accounts
  • Provide the app and save your progress
  • Process subscriptions and manage premium access
  • Authenticate users and secure the service
  • Diagnose bugs and maintain performance
  • Provide customer support
  • Understand product usage and improve features
  • Comply with legal obligations
  • Enforce our Terms

Legal bases for processing

If UK or EEA data protection laws apply, we generally process personal information on these bases:

Contract

To provide the service you requested, including account creation, progress syncing, subscriptions, and support related to your account.

Legitimate interests

To secure the service, prevent abuse, maintain the app, understand usage, improve features, and respond to support requests where our interests are not overridden by your rights.

Consent

Where required, including for non-essential cookies and analytics technologies.

Legal obligation

Where we need to comply with applicable law, lawful requests, tax, accounting, or enforcement obligations.

Analytics and cookies

We may use analytics tools, including GA4 or similar tools, to understand how people use MesobLingo and improve the service.

If you are in the UK or EEA, we will seek consent before using non-essential analytics cookies or similar technologies where required by law. You can withdraw or change cookie preferences later through our cookie settings interface if available, or through your browser settings.

Essential cookies and similar technologies may still be used where necessary to operate the service, maintain security, or remember core settings.

Sharing of information

We do not sell personal information.

We may share personal information with service providers that help us operate MesobLingo, such as providers for:

  • Hosting and infrastructure
  • Authentication
  • Database and storage
  • Payments and billing
  • Analytics
  • Email delivery and support tools

We may also disclose information:

  • If required by law
  • To respond to lawful requests
  • To protect users, our rights, or the service
  • In connection with a merger, acquisition, financing, or asset sale

International transfers

Your personal information may be processed in countries other than your own, including the United States, depending on where we and our service providers operate.

Where required, we use appropriate safeguards for international transfers under applicable law.

Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, comply with law, resolve disputes, and enforce agreements.

In general:

  • Account and learning data are kept while your account remains active
  • Support records may be retained for operational and legal reasons
  • Analytics data may be retained for a limited period, such as up to 14 months, unless a different period is necessary for security, fraud prevention, or compliance

If we no longer need personal information, we will delete it or de-identify it where reasonable.

Children

MesobLingo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate authorization, we will delete it.

Your privacy rights

Depending on where you live, you may have rights such as the right to:

  • Access personal information we hold about you
  • Correct inaccurate personal information
  • Delete personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Receive a portable copy of certain personal information

If you want to exercise a privacy right, contact: hello@mesoblingo.com

If UK or EEA law applies, you may also have the right to complain to your local data protection authority. If you are in the UK, you can complain to the Information Commissioner's Office.

U.S. state privacy rights

Depending on your location and whether applicable U.S. state privacy laws apply to MesobLingo, you may have rights to:

  • Know what personal information we collect and how we use it
  • Access personal information
  • Delete personal information
  • Correct inaccurate personal information
  • Limit certain uses of sensitive personal information where applicable
  • Opt out of certain forms of sale, sharing, or targeted advertising if those activities apply

At this time, MesobLingo does not sell personal information.

If you submit a privacy request, we may need to verify your identity before fulfilling it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and take any additional steps required by law.

Contact

For privacy questions or requests, contact: hello@mesoblingo.com